Promotion refund policy
This policy applies to paid Sponsored and Bump Up promotions purchased from UBZ Canada.
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48 hours to request a refund
Changed your mind? Request a refund within 48 hours of successful payment.
Policy details
Contact us within 48 hours of successful payment to request a full refund. We use the time you send the request. If a promotion is refunded in full, it ends and any remaining scheduled bumps are cancelled. After 48 hours, change-of-mind refunds are closed.
We make up for lost promotion time
If a UBZ outage interrupts your promotion, we’ll replace the lost time or refund the affected portion.
Policy details
If a verified UBZ outage prevents your paid promotion from being delivered, you can choose an extension equal to the affected Sponsored time, replacement Bump Up placements for missed bumps, or a proportional refund based on the amount actually paid. The 48-hour change-of-mind deadline does not apply to outage claims.
Duplicate charges or activation problems
We’ll review duplicate payments and promotions that didn’t start, even after 48 hours.
Policy details
If you were charged twice or your paid promotion did not activate when scheduled, contact us even if more than 48 hours have passed. We’ll check the payment and delivery record, refund any verified duplicate charge, and work with you to activate or refund a promotion that wasn’t delivered.